Government e-Government Systems

The course is therefore designed to update your knowledge on the shifting role of  how  services  are  delivered  through  the  use  of ICT.

To  ensure  that  this  aim  is achieved,  some  important  background  information  will  be  provided  and  discussed. These include: Conceptualizations   of   e-governance,   e-government,   e-democracy   and   e- participation The role of Information and Communication Technology E-service in the public sector Approach of E-service in the public sector Online tools of engagement and policy process E-service Benefits E-Health and E-Learning E-government in developing countries Challenges of E-governance


Through this E-Government and E-Governance: Digital Government in Public Service Course, public sector professionals will derive the following benefits:

  • In-depth understanding of e-governance and the necessary experience to ensure successful implementation of the same
  • Increased confidence to drive change and operate online management through e-governance within your organisation
  • Increased knowledge of the latest technologies used for digitisation and modernisation
  • A more secure career by introducing the newest form of governance within the organisation, in turn, building one’s competency and competitiveness with market standards
  • Greater agility and responsiveness to additional roles and responsibilities, and thus faster growth and progression within the organisation

Providing faster and more convenient services to citizens

Targeted audience

  • Senior members of an organisation (Directors, Board Members, etc.) – to thoroughly understand all important aspects of e-governance to be able to successfully implement and sustain the same within the organisation
  • Investors and shareholders who are part of or want to be part of a firm’s delivery and function

Members of human resource departments of an organisation responsible for creating a positive, performance-driven, technologically skilled work culture for better results in terms of efficiency, quality and innovation

  • Auditors and other members responsible for ensuring transparency and integrity of information during and after the process of digitisation
  • Any other personnel of public services who would be part of the functioning of e-governance once introduced within a public sector organisation
  • Any non-public sector professional interested in e-governance and digitisation of services for better quality, faster delivery and more convenience