The increase in customer/citizen demand for faster and better quality services has increased the need and focus on digital governance. Digital transformation is a very critical aspect of digital governance; they are interrelated.
Digital governance refers to the effective management and control of digital assets, such as social media, cloud, analytics, wearable computing, etc. The assets considered under digital governance are ideally external-facing because they interact with partners and customers.
On the other hand, digital transformation focuses on customer experience, operational processes, and business models. Without digital governance in place, digital transformation efforts will be scattered, uncoordinated and not aligned with business strategies and objectives. The lack of digital governance increases business risks in many ways.
- Trained and experienced employees to partake and help in digital transformation and successful digital governance
- An effective and efficient digital business strategy for changes and amendments in business models and processes to enable successful digital governance
- Better and more efficient management and aversion of reputational, legal and security risks arising from digitalisation
- Better record-keeping and more streamlined and efficient business processes as a result of digitalization
- Use of advanced technologies and tools for better corporate governance
- Better decision making and more aligned and distinct role accountabilities and responsibilities
- Better customer experience because of digitally enabled products and services delivered more efficiently
- Directors, Board members and other seniors’/top management officials
- Investors and shareholders
- Marketing and technology team members
- Internal and external auditors
- Legal officials and advisors
Any other public sector professional